SIP Telephone Lines – Avandda SIP Call Manager
SIP Trunk Call Manager offers a comprehensive suite of inbound call handling tools, ideally suited to a business which places high value on the Customer Service provided to callers and those organisations looking to deal with incoming sales enquiries effectively without missing a call or make a step change in the way they handle business continuity. Advanced call handling features can be tailored to every individuals needs and adapted instantly via web and App control.
Avandda SIP Call Manager delivers a powerful and effective business continuity solution, providing you with the ability to manage the journey of your incoming callers from the heart of the UK SIP Network.
Using your own dedicated portal via desktop & mobile access, call manager ensures all of your calls are routed, queued and managed to ensure that regardless of staff or lines available.
CALL ALWAYS ANSWERED
CALLS NEVER ENGAGED
Our SIP Call Manager service is designed to ensure you keep your business communication functioning at its best, no matter what the situation. We equip you, as standard, with a suite of control tools and features that will not only allow you manage all of your business telephone numbers from one place, but will also enhance the performance capabilities of your existing business telephone systems:
- Create call plans for each number according to dates, days and times of business hours.
- Create a choice of destination, press 1 for Sales, press 2 for support.
- Redirect any call to any phone system, hunt group, mobile hunt group, mailbox or follow on call plan.
- Queue callers with ad hoc configurable greetings, messages, music or marketing on hold based on number dialled.
- Provide caller with position in queue, breakout, overflow and voicemail options.
- Automatically divert calls based on wait times, staffing levels or simply the size of queue.
- Itemised call reporting detailed for all incoming calls on all numbers with individual call outcome.
- Live monitoring of calls waiting against any specific number or call queue.
Business Continuity & Disaster Recovery
This is where SIP lines and SIP call manager delivers, hands down, from a simple system or line fault situation causing disruption to business continuity to a full on disaster recovery scenario where your business premises become unmanned, SIP call manager has it covered. Through the creation of pre-built, multi scenario call control plans to re-direct your calls to alternate destinations based on number dialled, and prevailing situation. These plans, can be set to kick in automatically or by instant manual activation via your portal without your callers ever realising there is a problem.
Through our intuitive mobile app, you can access your call plans for each business numbers so you can instantly control their direction and termination. You can view performance statistics, call volumes and trends. Also, if an emergency arises where the pre-built call plans are not suitable, you can create a new temporary destination on the fly to ANY telephone number or temporary voicemail service. Thus ensuring complete business continuity and flexible working to benefit customers and employees alike!
At Avandda, we’re experts in our field and we love nothing more than helping clients to get the best possible performance from communications technology. We include all of the benefits of SIP and SIP Call Manager as part of our converged voice & data packages, enabling you to consolidate all of your numbers into a single, fully resilient platform, enhancing your operation and allowing your communication to be better than ever before.
Call Management Features:
DDI Control: Access to call plan routing changes via a handheld smartphone/device application.
Destination Control: Change the termination number to which your inbound calls are routed.
Day of Week Routing: Set up specific call routing to be applied according to the day of the week from Monday to Sunday.
Time Control: Set a specific call routing according to the time of the day.
Divert Control: Divert your incoming calls to no answer, busy or failover on primary destination number.
Date Control: Define routing for calls can be made within particular date range using the calendar tool.
Call Queuing: Establish a network based call queue within a call routing plan.
Distribution Control: To balance the load of incoming calls.
Advanced Statistics: Online advance statistics to display inbound call data for all the active inbound numbers on your account.
Call Whisper: Record announcements to be played as a prompt to your call answering agent which may be used to provide the agent with information from which they may tailor their call answering according to the particular SIP Trunk number that the caller has dialled.
Voicemail: Use your recorded voicemail or instantly record a new message.
Hunt Groups: Determine the routing of the calls to a specific group of people or destinations.
If you would like to learn more about how these services could be adapted best for your organisation, please get in touch with a member of our knowledgeable team today.
Get in touch and we’ll arrange for one of our experts to talk through your requirements on site.