Phone systems have been installed in offices of all different sizes for more than 40 years, providing a vital service to the business. Since then, telephone call handling has matured to become intertwined with the day-to-day process of running the business. Practices vary by country or region and are predicated on a traditional office culture and user expectations of how to manage office communications between customers, workers and managers.
The average business phone system lasts anywhere between six and eight years, after which the system is either out of maintenance or is lagging in features, often to the extent that it is hurting the performance of the business. Businesses that need to upgrade their existing phone system will find a huge array of new solutions available compared to seven or eight years ago.
For starters, new software-based communications solutions don’t need dedicated hardware in the storeroom or data room anymore, because the entire system runs in the cloud. In many instances, “hard phones” such as your desk phone are not even required. New phone solutions often include a “soft phone” or “client” that runs on many different devices, such as your PC, tablet or smartphone.
The price you’re paying for your traditional phone system isn’t just made up of direct costs, such as equipment, maintenance and upgrades. You’re also paying hidden, indirect costs ― and these are the costs that are really damaging your profitability, benefit from our free billing analysis and you will see in action, how much extra you are paying monthly, and how much you can save from your current bills.
See our Infographic ― Is Your Phone System Holding You Back ― to discover how your business is at risk of:
- Losing customers: Today’s workforces are increasingly dispersed, but they still need to communicate and collaborate effectively – wherever and whenever. If employees don’t have access to the communication and collaboration tools they need, their productivity is adversely impacted.
- Missing opportunities: Physical presence is no longer needed for selling into a new location or launching a new service – but if you’re hamstrung by out of date communications, you’ll struggle to access new opportunities.
- Lowering productivity: Unlike Cloud Communications platforms – which feature built-in redundancy and support seamless working from any location – an on-premise phone system significantly increases your risk of a costly outage.
Avandda Cloud Communications solution can help you grow and eliminate those indirect costs that hamper your business. For more information, please get in touch.