Recording Phone Conversations for Analysis
Call recording systems allow you to record telephone conversations for later playback and analysis. This encompasses the recording of both ends of a telephone call for incoming, outgoing and conference calls.
Conversations are recorded to a storage medium, often a hard disc on a local PC, or network device. Key features would include a fast search facility to track down recordings for playback.
Call Recording Systems for Businesses
In these days where the value of communication is so important and the speed of business continues to increase, it can be invaluable to use call recording systems to record conversations that have taken place.
Whether this is a routine desire to maintain a record of all discussions as might be required within a call centre, or whether an individual conversation proves worth or necessary to record, Avandda can provide call recording systems to allow this facility either automatically or manually.
In automatic mode, all inbound and outbound calls to each required extension can be recorded and date/time stamped for further reference. Dependant on memory these can be stored for an appropriate length of time on a call recording system and either removed to another media or deleted as required.
In the case of individual conversations, nothing could be simpler. At any time a record button can be pressed on your handset and the conversation will be saved to your voice mailbox, for later review.
Benefits of Call Recording Systems
Call recording delivers peace of mind for users. The information recorded is valuable and may be used for training purposes as well as in dispute resolution of false claims. Not all users need full blown and sophisticated call recording systems. There is a case for more cost-effective systems that archive calls for a set period of time.
Call Recording in Action
A kitchen and bathroom equipment trade supplier was dogged with problems of getting suites and fittings to building sites at the right time. The site foremen called the supplier to reschedule the orders, but each time many deliveries were being turned away as the builders were either not ready to accept them or they claimed the wrong goods were delivered.
By installing a call recording system the supplier was able to record all orders placed by phone and their agreed delivery times. Overnight disputes such as these virtually stopped as the supplier was able to prove they had delivered what was ordered at the time requested.
The supplier increased productivity by reducing the number of deliveries per order. Because short-term, 90 days retention of recording was suitable for this application, the user also saved money on their call recording system.
Get in touch with the team today to enquire about our call recording systems!