Business Phone User Training | Avandda

User Training

Office Phone System Training

Office Phone System Training

We pride ourselves in the detail to which we go to ensure you benefit from the advanced nature of the office phone system products we provide. That’s why we don’t believe the job is done once the last phone is plugged in.

We will always ensure that not only is the system fully operational on day one, but also that the users are fully competent to take advantage of the system at that time.

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Becoming Familiar With The Equipment

Office phone system training is vital to ensure that staff get the opportunity to get the maximum possible opportunity to make the most of the communications tool in front of them on the desk.

We provide bespoke office phone system training developed for each customer dependant on their needs and use a professional trainer acting independently of our engineering staff. The training will ensure that each office phone system UK wide, Avandda provides, is used to its optimum.

The objective is to leave all users feeling confident with the equipment and able to improve their productivity and customer handling skills. A dedicated trainer can ensure time & patience is spent satisfying your customer’s requirements for knowledge. A dedicated trainer can spend time ensuring your customer is getting the BEST out of their brand new telephone system.

Telephone System Training

  • User training: call handling, any appropriate features
  • Admin training: Programming speed dials, extension names, clock, DSS keys
  • Programming: If required, programming any alterations that will benefit the end user (either on the office phone system itself or on the telephone handsets) can be done on your behalf.*
  • General: Where possible, I am happy to design, print off and insert labels (identifying DSS Keys) into the telephones.

Voicemail Training

  • User training: Recording OGM’s, diverts, picking up messages, etc
  • Admin training: such as recording auto attendant messages
  • Programming: If required, programming any alterations that will benefit the end user (on the voicemail or auto attendant) can be done on your behalf.*

Call Logging Training

  • User training: All appropriate aspects of pulling off reports
  • Admin training: All appropriate aspects of any admin requirements
  • Programming: If required, programming any alterations that will benefit the end user can be done on your behalf*

* further details available on request.

Contact Avandda today for information regarding bespoke office phone system training.

St Pancras Hotel Group

  Avandda was first contacted through the St Pancras Hotel Group IT company in 2014 to assist with linking their apartment hotel to the main hotel via line of site wireless link. They have been a preferred supplier ever since. See the video testimonial above and details of the projects completed and maintained below. A

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Avandda have for some years worked to create perfect telecoms solutions for Lakeland – the home of creative kitchenware. Check out the testimonial video above or read about the project in more detail below.   The Challenge Avandda first encountered Lakeland in 2008. Their customer service team – based in the Windermere head office –

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Euro Traveller Hotels

We have been involved with Euro Traveller Hotels for some years, continually developing their communication capabilities in line with evolving technologies. We originally took over their systems in Elephant and Castle, Old Kent Road and a new hotel in Harrow. We installed Samsung systems in each hotel, with just under 100 extensions in Harrow, thirty

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Why choose Avandda

High Performance – Our Business Telephone Solutions are ideal for companies that need to assure high-performance and eradicate lost, unanswered or engaged calls and the associated lost business opportunities.
Maximise productivity - Provide employees with reliable telephone solution for a better customer service experience so your business can perform at optimum levels of efficiency.
Nationwide Network - We have successful installations throughout the UK. We would be delighted to make an introduction to any of our clients to learn more about how we work and the results we deliver.
Cost saving – We offer a FREE billing analysis where we identify ways to cost-effectively streamline connectivity & upgrade the capability of your communication systems.
24/7 monitoring and helpdesk – Our sevices continuously monitored and supported to ensure consistency of services and immediate action where necessary.
Single Supplier – Reduce your supply chain management overhead and benefit from having just one supplier, one bill and a single point of contact.

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If you would like to learn more about how our Telephone Systems could be adapted best for your organisation, please CALL US NOW ON 0300 303 3668 or get in touch with a member of our knowledgeable team today.

Patrick Mee
Managing Director


Wayne Lester


Anas Saad
Development Manager


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