The desktop integration suite extends from the primary server application which includes the Xchange Business client for all connected extensions and desktop users.
Xchange Desktop is a powerful unified communication software suite which integrates seamlessly with your business telephone system and computer networks to deliver game changing performance enhancements to your staff.
Xchange Business – desktop integration out the box, providing an extensive range of call control features including click-to-dial to internal/external numbers from any digital media, real time colleague presence and availability, live 121 and Group Chat, full call history details, centralised shared address book database. All inbound calls will present any information known about the caller from an instant database look from your existing contact directories such as Outlook.
Xchange Business Plus – Offered on a per user upgrade basis, this includes all the features of Business and adds an enhanced version of call history, support formultiple user devices, and extends the CRM database integration to include ACT! Goldmine, Maximizer, Microsoft access and National Directories. Business Plus is also required to support users connected via Citrix & terminal services.
Xchange Integration – Offered on a per user upgrade basis, this includes all the features of Business Plus and increases the capacity of the user to connect to multiple pre-approved CRM systems as well as the opportunity to connect to as yet non-approved or bespoke CRM.
Xchange Mobile is an application for mobile phones and tablets that connects to a Xchange Server enabling dialling and collaboration features between mobile and office users of Xchange.
Xchange Operator is a full screen PC Switchboard (Attendant Console) designed to manage the distribution of large inbound call volumes. Offered on a per user upgrade basis, this includes all the features of Business Plus and increases the capacity of the user to connect to multiple pre-approved CRM systems as well as the opportunity to connect to as yet non-approved.
Xchange Mobile is an application for your smartphone or tablet that means you don’t have to be “out of office” when you’re out of the office! It connects to an Xchange Server and enables dialling and collaboration features on your mobile device.
In addition to Xchange Business and Business Plus features, Xchange Operator has the following features and benefits, for ease of use and to give your operator a more flexible platform interface.
“Auto” View: The “Auto” tab will auto-populate the “Recent” section with a list of extensions that have been assigned to the same department as the called extension. The “Auto” tab will also show caller preview data for any integrated CRM/DB application and a customized greeting linked to the dialled DID number.
Select a preferred mode of operation from straightforward mouse driven to standard keyboard controls. Xchange Operator also has a special mode for touch screen operation.
Xchange Operator allows a greeting script and notes to be associated with the dialled number. This information can be retrieved from any database listed under the Integrations option in the Configuration menu.
“Presence” View: Uses a wallboard type view to check if co-workers are available to take a call, are already on a call, or set as DND or if call forward has been set.
Set up personal Presence tabs and configure Xchange Operator to present the tab when a call to a selected DID number is received.
If you have any enquiry or for more information about Avandda desktop integration, please contact us here or call us on 0300 3033 668
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