Contact centre solutions, Warrington, Cheshire, Manchester, London.

Contact centre solutions

Contact Centre Solutions

Enjoy more profitable, productive customer relationships with our Contact Centre solutions.

In the quest for improved efficiency and productivity, businesses of all sizes are using technology to automate essential processes and functions.

Avandda’s contact centre solutions offer real potential for costs savings and efficiency gains. Whether you make or receive a large number of calls, it is clear that improving the way calls are handled can bring major benefits.

SMART applications for agents and supervisors

With Fidelity Connect software, agents perform all the telephony functions and manage all their communication channels: logging in, viewing customer data, managing emails, chats and recording calls.

Supervision software allows you to detect and resolve whatever’s happening at your contact centre in real-time. The supervisor can see detailed information and make snap decisions over any communication channel.

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Contact centre solutions, Warrington, Cheshire, Manchester, London.

Having adequate tools is key to good customer relations

Our Connect software, agents perform all the telephony functions and manage all their communication channels such as logging in, viewing customer data, managing emails, chats and recording calls.

Supervision software allows you to detect and resolve whatever’s happening at your contact centre in real-time. The supervisor can see detailed information and make snap decisions over any communication channel.

Why a Smart Contact Centre?

  • Handle more calls with fewer agents
  • Reduce the number of missed calls
  • increase productivity
  • Monitor agent’s activity
  • Optimise costs and resources
  • Improve service level

 

Contact centre solutions, Warrington, Cheshire, Manchester, London.Multi-Channel Contact Center

 

Emails | Social Media | Chats | SMS

All in One! Come join the Digital Revolution

Fidelity Connect allows you to effectively manage emails, chats and messages on WhatsApp, Facebook and Twitter from the same interface. Streamline your customer care service with Fidelity Connect Multichannel and resolve your customers’ queries faster and in a personalised way.

 

Range of Features:

  • Automatic Dialing – Preview, Progressive, Multi-Progressive and Predictive.
  • Campaign Design – Easy and intuitive graphic assistant.
  • Intelligent Web Forms – Configured with conditions, lists, multiple answers…
  • Multi-Campaign – Support multiple simultaneous campaigns and forms.
  • Multiple attempts for calls not completed – Automatic and programmable execution.
  • Postponing Calls – Programmable by date and time. Customized per agent
  • Monitoring and Follow Up – In real-time: calls completed, pending, agent status…
  • Import of existing data – From any OLE DB source. Example: SQL, Oracle, Excel…
  • Productivity and Efficiency – Wide range of statistics, reports and graphics accessed via web.
  • Alerts and Warnings – When expected call duration is reached or when break time is exceeded.
  • Call Recording – Blanket, selective and on demand, per agents and groups.
  • Post Call Surveys – Unlimited questions. Results in Excel per agents and groups.
  • Export of results – Evaluation of agent productivity and efficiency.
  • Chat (instant messaging) – Collaboration tools between agents and supervisors.
  • Wrap Up Time – Time allocated to the agent for administrative tasks between consecutive calls

For more information and advice on Avandda’s Contact Centre solutions, please contact us today.

Contact Centre Features - WallboardContact Centre Features - Agent SummeryContact Centre Features - ChatContact Centre Features - WhatsappContact Centre Features - FacebookContact Centre Features - TwitterContact Centre Features - Email

 

 

Euro Traveller Hotels

We have been involved with Euro Traveller Hotels for some years, continually developing their communication capabilities in line with evolving technologies. We originally took over their systems in Elephant and Castle, Old Kent Road and a new hotel in Harrow. We installed Samsung systems in each hotel, with just under 100 extensions in Harrow, thirty

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Social housing group

The client – a local Social Housing Group. Avandda worked with a supported living temporary accommodation for vulnerable young people and families – a 24/7 managed facility.

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Venue Cymru

See how Avandda helped Venue Cymru, the iconic theater in North Wales, to deliver efficiency and save money, by upgrading all lines from the traditional ISDN lines to SIP (VoIP) lines.

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Why choose Avandda

High Performance – Our Business Telephone Solutions are ideal for companies that need to assure high-performance and eradicate lost, unanswered or engaged calls and the associated lost business opportunities.
Maximise productivity - Provide employees with reliable telephone solution for a better customer service experience so your business can perform at optimum levels of efficiency.
Nationwide Network - We have successful installations throughout the UK. We would be delighted to make an introduction to any of our clients to learn more about how we work and the results we deliver.
Cost saving – We offer a FREE billing analysis where we identify ways to cost-effectively streamline connectivity & upgrade the capability of your communication systems.
24/7 monitoring and helpdesk – Our sevices continuously monitored and supported to ensure consistency of services and immediate action where necessary.
Single Supplier – Reduce your supply chain management overhead and benefit from having just one supplier, one bill and a single point of contact.

Contact Us:

If you would like to learn more about how our Telephone Systems could be adapted best for your organisation, please CALL US NOW ON 0300 303 3668 or get in touch with a member of our knowledgeable team today.

Patrick Mee
Managing Director

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Wayne Lester
Director

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Anas Saad
Development Manager

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