Call recording systems, Warrington, Manchester, Cheshire, London.

Call recording systems

Phone call recording systems

Call recording systems allow you to record telephone conversations for later playback and analysis. This encompasses the recording of both ends of a telephone call for incoming, outgoing and conference calls.

Conversations are recorded to a storage medium, often a hard disc on a local PC, or network device. Key features would include a fast search facility to track down recordings for playback.

Call Recording Systems for Businesses

In these days where the value of communication is so important and the speed of business continues to increase, it can be invaluable to use call recording systems to record conversations that have taken place.

Whether this is a routine desire to maintain a record of all discussions as might be required within a call centre, or whether an individual conversation proves worth or necessary to record, Avandda can provide call recording systems to allow this facility either automatically or manually.

In automatic mode, all inbound and outbound calls to each required extension can be recorded and date/time stamped for further reference. Dependant on memory these can be stored for an appropriate length of time on a call recording system and either removed to another media or deleted as required.

In the case of individual conversations, nothing could be simpler. At any time a record button can be pressed on your handset and the conversation will be saved to your voice mailbox, for later review.

 

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call recording systems, Manchester, Warrington, Cheshire, London.

Valuable benefits

Call recording delivers peace of mind for users. The information recorded is valuable and may be used for training purposes as well as in dispute resolution of false claims. Not all users need full blown and sophisticated call recording systems. There is a case for more cost-effective systems that archive calls for a set period of time.

Call Recording in Action

A kitchen and bathroom equipment trade supplier was dogged with problems of getting suites and fittings to building sites at the right time. The site foremen called the supplier to reschedule the orders, but each time many deliveries were being turned away as the builders were either not ready to accept them or they claimed the wrong goods were delivered.

By installing a call recording system the supplier was able to record all orders placed by phone and their agreed delivery times. Overnight disputes such as these virtually stopped as the supplier was able to prove they had delivered what was ordered at the time requested.

The supplier increased productivity by reducing the number of deliveries per order. Because short-term, 90 days retention of recording was suitable for this application, the user also saved money on their call recording system.

Contact the team today to enquire about our call recording systems. Information below.

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Why choose Avandda

High Performance – Our Business Telephone Solutions are ideal for companies that need to assure high-performance and eradicate lost, unanswered or engaged calls and the associated lost business opportunities.
Maximise productivity - Provide employees with reliable telephone solution for a better customer service experience so your business can perform at optimum levels of efficiency.
Nationwide Network - We have successful installations throughout the UK. We would be delighted to make an introduction to any of our clients to learn more about how we work and the results we deliver.
Cost saving – We offer a FREE billing analysis where we identify ways to cost-effectively streamline connectivity & upgrade the capability of your communication systems.
24/7 monitoring and helpdesk – Our sevices continuously monitored and supported to ensure consistency of services and immediate action where necessary.
Single Supplier – Reduce your supply chain management overhead and benefit from having just one supplier, one bill and a single point of contact.

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If you would like to learn more about how our Telephone Systems could be adapted best for your organisation, please CALL US NOW ON 0300 303 3668 or get in touch with a member of our knowledgeable team today.

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