Avandda call management software tools offer in-depth reporting, live analytics and customisable dashboards.
Our call suite integrates seamlessly with any type of telephone systems, cloud and on-premises.
Call management software is proven to identify business efficiencies that deliver a return on your telecoms investment allowing you to access real-time reports, dashboards, wallboards and call recordings.Contact Us
Live Call Reporting
Monitor hunt groups, call queues, incoming calls on users as well as critical metrics such as GoS, PCA and caller tolerance.
Essential Team Statistics
Team dashboards and wallboards to display call queue parameters on group wallboards in real-time.
Pre-configured and customisable wallboards to display real-time metrics. View live call and queue statistics for customer-facing teams. Visually display key call metrics on live tiles in a format to be shared on a screen or desktop.
Monitor Live Calls & Queues
View metrics on calls in progress, time in current status, average queue time, wait time and call duration.
Group View Wallboard
See the status of agents to understand staff availability at any given time.
Live Analytics on Users
Review live analytics by user, such as time logged in, number / duration of inbound / outbound calls and availability.
Extensive catalogue of configurable reports to identify trends in performance. Report on call activity by extension, department, DDI and user.
Unreturned Missed Calls
Measure calls that have been missed but not yet returned. This report can be displayed as a wallboard tile.
Executive reports collate key data from multiple reports to provide observations and recommended business actions.
Pre-defined or filtered data displayed on live tiles in tabular or graphical formats.
Benefit from our 15 year’s experience in telecoms. Avandda offers a free independent audit of business telecommunications including system, lines, data connectivity and IP products.
Contact us or call 0300 303 3668.
If you would like to learn more about how our Telephone Systems could be adapted best for your organisation, please CALL US NOW ON 0300 303 3668 or get in touch with a member of our knowledgeable team today.