Call management software, Warrington, Cheshire, Manchester, London.

Call management software

Call Management Software

Avandda call management software tools offer in-depth reporting, live analytics and customisable dashboards.

Our call suite integrates seamlessly with any type of telephone systems, cloud and on-premises.

Call management software is proven to identify business efficiencies that deliver a return on your telecoms investment allowing you to access real-time reports, dashboards, wallboards and call recordings.

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Reporting suit features

Live Call Reporting

Monitor hunt groups, call queues, incoming calls on users as well as critical metrics such as GoS, PCA and caller tolerance.

Essential Team Statistics

Team dashboards and wallboards to display call queue parameters on group wallboards in real-time.

Wallboards

Pre-configured and customisable wallboards to display real-time metrics. View live call and queue statistics for customer-facing teams. Visually display key call metrics on live tiles in a format to be shared on a screen or desktop.

Monitor Live Calls & Queues

View metrics on calls in progress, time in current status, average queue time, wait time and call duration.

Group View Wallboard

See the status of agents to understand staff availability at any given time.

Live Analytics on Users

Review live analytics by user, such as time logged in, number / duration of inbound / outbound calls and availability.

Flexible Reporting

Extensive catalogue of configurable reports to identify trends in performance. Report on call activity by extension, department, DDI and user.

Unreturned Missed Calls

Measure calls that have been missed but not yet returned. This report can be displayed as a wallboard tile.

Executive Summary

Executive reports collate key data from multiple reports to provide observations and recommended business actions.

Dashboards

Pre-defined or filtered data displayed on live tiles in tabular or graphical formats.

 

Benefit from our 15 year’s experience in telecoms. Avandda offers a free independent audit of business telecommunications including system, lines, data connectivity and IP products.

Contact us or call 0300 303 3668.

St Pancras Hotel Group

  Avandda was first contacted through the St Pancras Hotel Group IT company in 2014 to assist with linking their apartment hotel to the main hotel via line of site wireless link. They have been a preferred supplier ever since. See the video testimonial above and details of the projects completed and maintained below. A

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Lakeland

Avandda have for some years worked to create perfect telecoms solutions for Lakeland – the home of creative kitchenware. Check out the testimonial video above or read about the project in more detail below.   The Challenge Avandda first encountered Lakeland in 2008. Their customer service team – based in the Windermere head office –

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Euro Traveller Hotels

We have been involved with Euro Traveller Hotels for some years, continually developing their communication capabilities in line with evolving technologies. We originally took over their systems in Elephant and Castle, Old Kent Road and a new hotel in Harrow. We installed Samsung systems in each hotel, with just under 100 extensions in Harrow, thirty

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Why choose Avandda

High Performance – Our Business Telephone Solutions are ideal for companies that need to assure high-performance and eradicate lost, unanswered or engaged calls and the associated lost business opportunities.
Maximise productivity - Provide employees with reliable telephone solution for a better customer service experience so your business can perform at optimum levels of efficiency.
Nationwide Network - We have successful installations throughout the UK. We would be delighted to make an introduction to any of our clients to learn more about how we work and the results we deliver.
Cost saving – We offer a FREE billing analysis where we identify ways to cost-effectively streamline connectivity & upgrade the capability of your communication systems.
24/7 monitoring and helpdesk – Our sevices continuously monitored and supported to ensure consistency of services and immediate action where necessary.
Single Supplier – Reduce your supply chain management overhead and benefit from having just one supplier, one bill and a single point of contact.

Contact Us:

If you would like to learn more about how our Telephone Systems could be adapted best for your organisation, please CALL US NOW ON 0300 303 3668 or get in touch with a member of our knowledgeable team today.

Patrick Mee
Managing Director

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Wayne Lester
Director

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Anas Saad
Development Manager

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