Making an informed choice!

Which business telephone systems, which handsets, which applications…

When choosing which telephone system to install it is important to start with the most important point, the user. What is it they need to get from the new system? What function do they perform? What business applications do they use? Are they static or mobile, do they operate in the office, out of the office or both? Armed with a profile of your users it is much easier to see which applications, handsets and system will work for your organisation. Here are the most commonly used applications:

Operator.

The first contact point for many customers. This PC-based console application provides everything needed for incoming call management, from call transfers and queue management to call recording and conference calls. The status of all users is visually shown as well as the location of mobile handsets, allowing operators to provide a quick, accurate and informed service to callers.

Desktop Integrator.

Delivers an enhanced experience to users helping them increase their performance and efficiency. Xchange connects your telephone or smartphone to a PC-based contact management system. Key features include screen popping of caller details, easy to use directory search, and telephony enablement of your businesses CRM system providing click-to-dial functionality.

Voice Messaging including Auto Attendant

Essential for any business that requires out of hours operation, self-service capability and general messaging. The Voice Messaging features include voicemail, fax mail, message forwarding, voice/fax to email, conversation recording and an auto attendant that automatically answers calls with pre-recorded messages and self-service prompts. Additional options can be added to include text-to-speech, enabling emails to be listened and responded to from anywhere.

Call Reporting.

Gives full visibility of call traffic and call costs from single or multiple sites, with the option to charge costs to different departments/clients. Shows surges and peaks in call activity so that you can allocate resources to ensure calls are answered promptly. Call Reporting is an essential tool in the fight against telephone fraud, allowing you to quickly identify potential fraud and take defensive action. more

Voice Recording.

Provides encrypted and PCI compliant call recording via a plug-in module. Recordings can be searched for and retrieved using many parameters including caller ID, time, date, department or number dialled. Call Recording will integrate into the Call Reporting application providing a simple to use integrated application.

Collaboration & Mobility

Softphone Communicator.

Turns your PC or laptop into an extension of the phone system with access to all system features including DDI calls, voicemail and personal directories.

Mobile.

Makes your smartphone part of the system whether you are in or out of the office. Any call you make is routed through the system so you can full advantage of business calling rates and call recording. It gives visibility of others on the network as well as your location to the Operator and provides access to corporate directories and functions so that you are always in touch. All incoming calls are intelligently directed to you wherever you are, making the most efficient use of the resources available.

Fixed Mobile Convergence – Mobile VoIP.

Whilst there are obvious benefits of smart phone usage in the workplace, problems do occur as the voice quality of the call can be weak at times, the cost of a call is significantly higher and the user is not able to take advantage of the features of the office telephone system, e.g. Call Transfer, Call Recording etc.

That is why Avandda has Mobile VoIP application which is a mobile client that handles all telecommunication functions with ease. It is equipped with clear voice quality and easy-to-use phone features for convenient and effective communication.

Avandda Mobile VoIP is designed from the mobile user’s point of view. The phone is used in the normal way by the user, however, they can benefit from more functionality with higher voice quality. Avandda Mobile VoIP incorporates a 3G dialler, HD voice technology and Wi-Fi handover capabilities to bring professionals a simple, hassle-free user experience and provide a clear.