Business Telephone Systems (On-Premise)

The core of our mission is to use our wealth of experience, helping clients to choose the right Business Telephone System to accommodate all their business needs. With over 14 years in the telecoms industry, Avandda has provided and is still providing the latest telecommunication solutions for thousands of businesses within the UK.

Communication Solution for Business of All Sizes:

Avandda business communication systems offer the flexibility required by any business today. Ultimately flexible and reliable, they are capable of being configured to meet the needs of any organisation from a one-site organisation expecting to grow and needing a system with the flexibility to handle increasing demand, to a multi-site company needing efficient communication options across locations. Our telephone system range covers a broad variety of office communication products, from simple digital systems with traditional desk-based handsets to advanced IP based network communications platforms.

Operator.

The first contact point for many customers. This PC-based console application provides everything needed for incoming call management, from call transfers and queue management to call recording and conference calls. The status of all users is visually shown as well as the location of mobile handsets, allowing operators to provide a quick, accurate and informed service to callers.

Desktop Integrator.

Delivers an enhanced experience to users helping them increase their performance and efficiency. Xchange connects your telephone or smartphone to a PC-based contact management system. Key features include screen popping of caller details, easy to use directory search, and telephony enablement of your businesses CRM system providing click-to-dial functionality.

Voice Messaging.

(including Auto Attendant)

Essential for any business that requires out of hours operation, self-service capability and general messaging. The Voice Messaging features include voicemail, fax mail, message forwarding, voice/fax to email, conversation recording and an auto attendant that automatically answers calls with pre-recorded messages and self service prompts. Additional options can be added to include text-to-speech, enabling emails to be listened and responded to from anywhere.

Call Reporting.

Gives full visibility of call traffic and call costs from single or multiple sites, with the option to charge costs to different departments/clients. Shows surges and peaks in call activity so that you can allocate resources to ensure calls are answered promptly. Call Reporting is an essential tool in the fight against telephone fraud, allowing you to quickly identify potential fraud and take defensive action.

Voice Recording.

Provides encrypted and PCI compliant call recording via a plug-in module. Recordings can be searched for and retrieved using many parameters including caller ID, time, date, department or number dialled. Call Recording will integrate into the Call Reporting application providing a simple to use integrated application.

Collaboration & Mobility

Softphone Communicator.

Turns your PC or laptop into an extension of the phone system with access to all system features including DDI calls, voicemail and personal directories.

Mobile.

Makes your smartphone part of the system whether you are in or out of the office. Any call you make is routed through the system so you can full advantage

of business calling rates and call recording. It gives visibility of others on the network as well as your location to the Operator and provides access to corporate directories and functions so that you are always in touch. All incoming calls are intelligently directed to you wherever you are, making the most efficient use of the resources available.

Fixed Mobile Convergence

Mobile VoIP.

Whilst there are obvious benefits of smart phone usage in the workplace, problems do occur as the voice quality of the call can be weak at times, the cost of a call is significantly higher and the user is not able to take advantage of the features of the office telephone system, e.g. Call Transfer, Call Recording etc.

That is why Avandda has Mobile VoIP application which is a mobile client that handles all telecommunication functions with ease. It is equipped with clear voice quality and easy-to-use phone features for convenient and effective communication.

Avandda Mobile VoIP is designed from the mobile user’s point of view. The phone is used in the normal way by the user, however, they can benefit from more functionality with higher voice quality. Avandda Mobile VoIP incorporates a 3G dialler, HD voice technology and Wi-Fi handover capabilities to bring professionals a simple, hassle-free user experience and provide a clear.

High Performance – Our Business Telephone Solutions are ideal for companies that need to assure high-performance and eradicate lost, unanswered or engaged calls and the associated lost business opportunities.

Maximise productivity – Provide employees with reliable telephone solution for a better customer service experience so your business can perform at optimum levels of efficiency.

Nationwide Network – We have successful installations throughout the UK. We would be delighted to make an introduction to any of our clients to learn more about how we work and the results we deliver.

Cost saving – We offer a FREE billing analysis where we identify ways to cost-effectively streamline connectivity & upgrade the capability of your communication systems.

24/7 monitoring and helpdesk – Our sevices continuously monitored and supported to ensure consistency of services and immediate action where necessary.

Single Supplier – Reduce your supply chain management overhead and benefit from having just one supplier, one bill and a single point of contact.