How we helped a multi-region company centralise their telecommunications and save money.

The Client:

M&I Materials Limited is dedicated to manufacturing Specialist Materials for Industry and Science and is the driving force behind a portfolio of successful brands including APIEZON®, METROSIL®, MIDEL® and WOLFMET®.

They are an international company with offices in the UK, USA, India, China and UAE and customers located in 60 plus countries around the globe.

The Challenge:

A simple legacy telephone system with limited capabilities could not meet the needs of the dynamic, multi-site and multi region company.

The client wanted innovative technology to connect all warehouses, offices and factories into one seamless and transparent communications system.

The use of different platforms to gain an acceptable level of connectivity and coordination required mean they had to install a variety of software’s and applications with different passwords made it more difficult to manage and control.

International calls were a real challenge but were required to maintain the connectivity to overseas employees and customers.

The Solution:

The implementation of one Unified Communications System in the UK Head Office and VoIP technology allowed us to connect all sites across the globe to one central telephone system in their head office in Manchester.

The powerful and streamlined system has empowered the communications between staff across all sites, locally and internationally.

The All-in-One Communications and Collaboration platform is browser based, which means they did not need to install any software.

Thanks to VoIP technology, international calls with overseas staff became an internal ‘extension to extension’ technology, exactly the same way you call your same office colleague. Not only staff, but now more than 80% of communications and calls with international customers is realised through the platform via either Live Chat or Online Voice Calls.

The Results:

M&I Materials have upgraded to a new, feature-rich and up-to-date communication solution. Connected all their staff/branches which has made it easy to manage, monitor and control and has not only saved them around £10,000 annually from telephone bills, but also effectively made additional savings in employee’s time and effort.

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