Published: 7th December 2018
As we explained in our previous blog, unified communications used to gather all the Softwares and Applications that any business require in day to day use. If you are looking to learn about unified communications and what it is please read our previous blog.
In this blog we will show you how Unified Communication works by looking at some features, then
explaining how Unified Communication and Collaboration Systems work in the real world.
All teams working in offices can get great advantages from the adoption of an advanced
communications system. Especially teams working in open spaces. In this environment, teams can
take advantage of a system which provides better details about their ongoing activities and calls.
Office Access System Automation
The Unified Communication system can automate the access to the office and change statuses
accordingly. Phones can be used to sign in / sign out a user and show their presence in the office.
Incoming calls to the organisation are routed automatically depending on the time of day. Holidays are also taken into account, streamlining your call handling process.
Synchronising the presence status with the user’s calendar is probably the biggest optimisation for
teams working in offices. All team members are allowed to see the status of colleagues, and their
status are updated automatically depending on their planned activities.
In offices, staff presence can be optionally displayed on external devices, making sure there are no disturbances during an important call or task.
Team Management & Training
Teams located in more than one physical location can be hard to manage without a solid Unified
Communications Solution in place. More and more team members might need to work remotely, and a simple audio bridge is often not enough to discuss complex topics. Let’s see how we can improve
the situation and have dynamic, mobile teams without wasting resources.
Video/Audio conferences can replace meetings. Team members can join and, along with
discussions, they can share documents, videos and various other forms of content. Ideally this tool should be integrated inside the existing Phone/Collaboration infrastructure to provide a seamless experience.
For example, when a user is busy in a conference, his/her status should automatically switch to
“busy”. Preferably, the tool would be web-based, to allow team members to attend easily via a computer or
mobile device without installing extra apps. Having to install extra apps complicates the user
experience and causes delays at the beginning of the meeting, or it may prevent a user from
participating at all.
In case an Internet connection is not available or reliable, it should be possible for the user to attend
the conference via an audio bridge using a normal phone call.
Chat Conferences / Collaboration
Less invasive than a Video/Audio conference, a chat conference allows teams to remain updated
during the day, share opinions and documents, and discuss topics.
The negative effect of chat conferences is the amount of information generated, as many team
members may not need all the information or to read all the content.
To mitigate the problem described above, most collaboration tools allow the tagging of team
members (for example, as currently implemented by Slack). This feature allows a team member to
silence a specific chat conference, limiting notifications to just those instances when a participant is
requesting his/her opinion.
Should you have any further questions or want to see how Avandda Unified Communications and
Collaborations (UC&C) System works, please contact our expert team on 0300 303 3668 or click here.