Understanding Unified Communications (UC) and Voice over IP (VoIP) and how they transform your business.

If you are a business owner, or involved in business telecommunications, you have definitely came across the term (VoIP) which stands for Voice over Internet Protocol. If you don’t know much about VoIP, read our previous blogs – VoIP vs ISDN or VoIP vs PSTN.

So, our main discussion in this blog is: What is Unified Communication?

Unified Communications is normally a product that could be a software or a hardware, made up of different products and technologies. The industry leaders define Unified Communications as integrated communications which help with optimising business process.

What Can I do with a Unified Communication System?

  • Get access to different features on different devices, e.g. Listen to voicemail from deskphone, computer or your mobile device.
  • Get a consistent experience across all your connected devices such as desktop, tablet or mobile phone.
  • Integrate all services using one platform to access audio, video, chat messaging, file sharing, desktop sharing

Unified Communications vs Non-Unified Communications:

Many companies are already using independent and disjointed elements of what could be a single and unified solution or are simply not making use of it. So lets see what happens if we use Skype for video conferencing, WhatsApp for instant messaging and others for work purposes.

  1. Employees have to install different applications instead of one single application on their smartphones. They use the same applications for communicating with family and friends, meaning they get easily distracted by unnecessary messages.
  2. Employees need to monitor different sources (Smartphone, Tablet, Laptop, Desktop) which increases the risk of missing important information. Slow information exchange results in slow decision making, which in its turn, leads to lost business opportunities.
  3. Employees spend double the amount of time on communication and information exchange, and there
    is no access to a centralised phonebook of colleagues and customers on their smartphone. A message received on one device cannot be accessed from another.

What are the benefits of Unified Communications?

  • Reduce the amount of time spent on unnecessary operations
  • Reduce unnecessary travelling, saving your business time and money
  • Employees can work from anywhere, using any device

Avandda Unified Communications and Collaboration System

Avandda is working with the best Unified Communication System providers across the globe, to deliver an easy to install UC&C solution. We focus on user experience, this is why employees can start using our Unified System applications and phones right away and benefit from all its features.

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