Moda in Pelle – Case Study

The Client

Moda in Pelle & Daniel Footwear are national online & high street fashion & footwear retailers with head offices and distribution centre in Leeds and 75 retail stores in throughout the UK and Ireland.

The Challenge

Two business brands operating from separate locations coming together to merge their offices and distribution.

Consolidate and upgrade from traditional and limiting digital and analogue business telephone systems and phone lines.

Introduce centralised call control and distribution to support multiple retail brands and caller enquires.

Provision of comprehensive contact centre package to support an initial 30 agents across sales and customer services.

Capacity & capability to extend connectivity into the retail outlets to bring the whole organisation under a single network.

Achieve a reduction in operational and infrastructure costs.

The Solution

Samsung OfficeServ IP installed into new single location estate in Leeds to support converged offices, call centre and distribution.

Replacement of all ISDN services with fully resilient SIP telephone lines with high availability, business continuity and Network Call Control.

Samsung Call Centre for 30 Agents with full supervisor visibility of agent and team status and performance.

Samsung Real Time & Historic Reporting of all call activity and performance.

Capacity to integrate all retail outlets as IP extensions to the central system.

Projected fixed cost savings in excess of £20,000 per year.


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