Vineyards Direct benefit from Samsung 7030

FromVineyardsDirect is the brainchild of David Campbell and Esme Johnstone. The company offers a small range of delicious drinking wines, principally from France, Italy and Spain — imported direct from the growers, ordered online by an increasing number of appreciative customers, and delivered to their doors at prices well below traditional outlets.

The Challenge
This winning formula led to the growing success of www.fromvineyardsdirect.com, however it was important for the company to maintain a high-level of customer service while handling larger volumes of sales, orders, purchasing and delivery enquiries. The need to upgrade its phone system from a single line became a crucial part of this.

The Solution
Avandda installed a Samsung 7030 system with 9 extensions. The system includes a range of standard features, such as call transfer, multiple call handling, ring back and voice mail, which all help enhance communications efficiency, as customer service and logistics manager Roz London explains: ‘The phone system has definitely made a big difference to our day-to-day business operations. We chose Avandda, because as well as offering competitive pricing, good call prices and excellent support they are straight-forward and easy to deal with. We’re altogether very happy with the phone system, and Avandda, and I’d certainly recommend them to others.’