Retail business phone systems

Avandda have wide experience in the retail area where business phone systems, UK wide, often have to compete with the demands of the customer in the shop and where time is at a premium.

With Avandda`s business phone systems, UK retail areas can benefit from easy transfer of calls between phones, with the facility for anyone to pick up the inbound calls when the shop is busy. Cordless phones also allow flexibility and movement around the sales floor.

We offer business phone systems, UK wide that distinguish inbound order calls from after sales and accounts enquiries. Calls can be identified by caller ID display before they are answered and can be prioritised accordingly, perhaps answering a customer query and leaving a supplier until later.

Each line can also has a dedicated voice mail override which ensures that no call is ever lost and when the shop is particularly busy, non urgent inbound calls can initially be allowed to go to voice mail and can dealt with when the pressure in the shop subsides. 

Lines are also available linked to specific marketing campaigns, together with lines for specific store areas. In this way, information on various marketing initiatives can be measured and acted upon. Auto attendant can also be used to direct enquiries to the most relevant extension within larger retail environments, thus preventing overload on receptions and mis-directed calls adding to the burden.

Multi sites can also benefit from VOIP, allowing the Internet to connect a number of retail outlets to each other, to warehouses and head office. As a result all internal communication involving outside dialling disappears and all calls are free.

Talk to Avandda about their business phone systems.