Maintenance contracts
Products & services |
Your telephone system is the life blood of the organisation, so it is vitally important that it remains in full service at all times.
We can offer a variety of maintenance contracts depending on your needs, from eight hour and four hour response during working hours, right through to full 24/7 365 day support for 'mission critical' systems.
We offer competitive rates covering both hardware and software, to ensure your peace of mind and our contracts will include small scale moves and changes free of charge as part of the agreement.
Our four levels of maintenance contracts are:-
Level 1 |
Clear by end of next working day + 1 Monday to Friday excluding public holidays. Example fault reported any time on Tuesday would have a commitment time of 23:59 on Thursday |
Level 2 |
Clear by end of next working day, Monday to Saturday excluding public holidays. Example fault reported any time on Tuesday would have a commitment time of 23:59 on Wednesday |
Level 3 |
Report fault by 12:59 – fault cleared by 23:59 same day Example Report fault after 13:00 – fault cleared by 12:59 next day (7 days a week including public holidays) |
Level 4 |
6 hr fix – 365 days a year |
Care Level Matrix
(Additional monthly rental) |
Care Level |
Care Level |
Care Level |
Care Level |
| PSTN - per line | Not applicable | £POA | £POA | £POA |
ISDN2 - per line |
Not applicable | Included in line rental | £POA | £POA |
| ISDN30 (per channel) |
Not applicable | Included in line rental | £POA | £POA |
We are happy to quote as required for both Avandda installed systems or your existing installation;
Please contact us for further details.
