Testo gain flexibility from Avaya handsets .

Testo already had Samsung telephone equipment which included 35 extensions and auto attendant.  At the clients request we supplied them with an Avaya system with specific CTI integration software to their ‘SAP’  software system.

This SAP integration allows them to have automatic caller recognition on inbound calls.  Also allows them to dial from various software packages on screen.

The system is also integrated with the main server which is located in Germany.

Testo moved from digital handsets to Avaya IP handsets which meant more flexibility in working from different workstations.  Included in the system was an auto dialler which automatically extracts customer information, and dials the number from NMS adaptive.

There are many benefits of automatic diallers including;

• An automatic dialer can automatically dial telephone numbers to connect between any two points in the networks. This includes mobile phones, pagers as well as telephones
• The auto dialer can announce verbal messages or transmit digital data (like text messages) to the called party.
• The autodialed is able to detect touch tone keys and transfer calls directly through to the caller.
• Some auto dialer systems can initiate large volumes of calls simultaneously. This can relieve a PC by performing most of the telephony functions including answer machine detection, call status determination, playing music on hold, etc.