Avandda perfect for Power Perfector
Case studies |
We have recently provided a new telephone system solution for Power-Perfector, an energy efficiency technology company based in Paddington, London.
Avandda were chosen by Power-Perfector, to be responsible for re-cabling the London offices and installing a voice/data network, to cope with increased demand particularly for 24/7 engineer support traffic.
The system is run from and ISDN 30 lines, incorporating digital hand sets and key features such as caller ID and voice mail as standard.
Since the system was installed there has been significant growth in the business along with additional staff at all locations. We have ensured that the system capacity was appropriate from the outset and thereafter has kept pace with a number of additional extra features such as VOIP.
On top of this the company has opened two additional offices, one in Conduit Street London, the other in Manchester and these have been connected to the head office using a VOIP link via fixed circuits supplied by the customer which has allowed the three businesses to communicate seamlessly without call charges and work as one complete team.
The Avandda solution allowed the company to keep their existing telephone numbers to ensure business continuity with no disruption to their important clients and suppliers. This was achieved through the use of the latest SIP trunk technology.
The three sites are now seamlessly connected using VoIP technology and will allow Power-Perfector to continuously expand the business throughout the UK by replicating systems in new locations.
This virtual link now provides:
- A virtual link with two offices acting as satellites of the third, fully featuring with voice mail, caller id etc
- Calls between them are therefore internal (free)
- Complete transparency
- Extensions throughout the organisation controlled and managed like all others
- Calls can be listened to for training and development purposes
- Overflow calls handled across the offices
- Improved customer service and productivity.
A further benefit of the solution is the use of a SIM gateway allowing free calls from any handset directly coupled with telephone system software to remote external mobiles.
The software facilitates engineers work rolling shifts 24/7 and inbound support calls are diverted to on call engineers on duty, finding the next available engineer based on a daily rota and dependent on calls in the system at any given time.
The software facilitates the allocation of out-of-hours calls to the engineer on call, allocating to next engineer available when first engineer is unavailable or on a call. Utilising the system’s ring plans, calls are directed to a duty engineer on given day/shift.
