Avandda handle re-location for Metrohm.

Metrohm, an advanced technology company, appointed Avandda to assist them with creating a new and effective voice and data network for their new UK Offices in Runcorn, Cheshire.

Working in conjunction with the office refurbishment contractor, Whitespace, we were responsible for delivering the entire voice data infrastructure.

This included populating the communications room with a voice and data cabinet all the appropriate hardware and installing a hybrid IP telephone system offering digital, analogue, IP and a mobile gateway facility covering the entire range of communications methods.

The system offered standard ‘must have’ features such as voice mail and caller ID.

To facilitate the installation, Avandda also handled moving of lines and installation of ISDN and  analogue lines for the new offices.

Having re-located from Buckinghamshire to Runcorn the Avandda solution allowed the company to keep their existing telephone numbers to ensure business continuity with no disruption to their important clients and suppliers. This was achieved through the use of the latest SIP trunk technology.

Following the initial installation, the sales team for Ireland were seamlessly connected to the Runcorn system using VoIP technology

This virtual link between Dublin and Runcorn now provides:

• A virtual link with two offices offers fully featured systems in both locations with voice mail, caller id etc
• Calls between them are therefore internal (free)
• Complete transparency.
• Dublin extensions throughout the organisation controlled and managed like all other extensions in Runcorn.
• Calls can be listened to for training and development purposes.
• Overflow calls handled by each office.
• Improved customer service and productivity.

Another feature of the installation was the adoption of door entry systems linked to the reception desk.