Samsung OfficeServ call reporting offers organisations of any size the valuable facility to maximise the use of staff, telephony and IT resources.
By using historical call statistics, the call traffic and users efficiency can be assessed by analysing an extension, groups of extensions, DDI and trunk activity, Any issues then can be addressed and the information, such as calculating call handling capacity and traffic flows, can be used to benefit to the organisation.
We would like to thank Avandda Ltd for asking us to write a guest blog for them. We have worked with Avandda on many projects over the years; these have ranged from a small office refurbishment project where the phone system required updating to a complete office move where the business phone system required changing to a completely different larger more appropriate system.
As a commercial office refurbishment company we operate across the UK. With over 20 years experience in the office interior design arena, we offer a blend of practical experience, office refurbishment, space planning and design skills to provide the ultimate in office refurbishment.
To kick off 2012, here at Avandda we have a small number of refurbished ‘starter’ telephone systems available – ideal for start-up businesses or those moving premises in the near future. All we ask is that you pay for the installation and we provide your lines and calls for the next three years at highly competitive rates. We then give you the telephone hardware completely free of charge. Here’s how it works.
We provide you with: Read the rest of this entry »
What would Alexander Graham Bell make of the developments to his modest instrument the telephone? Invented with the simple intention of transmitting speech, the humble telephone has transformed the art of communication way beyond all expectations. What would he make of the mobile phone for instance? That in itself started life as a huge cumbersome instrument capable of one basic function.
Initially the mobile phone was associated purely with personal calls, however it soon became apparent its value lay not only purely with domestic use but it was a valuable business tool also.
The first impression is usually a lasting one. The experience potential or existing clients have from that first phone call can dictate the opinion they create of your business as a whole.
If the phone call has been handled concisely and efficiently, they are more likely to have the reassurance that any further dealings they have with your company will be handled with the same efficiency.
Moving business premises can be stressful at the best of times, trying to maintain business continuity whilst surrounded by cardboard boxes.
The thing most businesses we find worry about is maintaining contact with customers and suppliers, by ensuring that the telephone system and those all important sales lines remain operational even if everything else is in a state of flux. At Avandda we offer a welcome break from this type of hassle. Where we are installing, upgrading or moving an office phone system we always offer, free of charge, our moving premises service.
The number of people who work from home is increasing all the time, with companies benefitting from reducing both travelling costs and time.
But how do you make sure those workers are kept fully in the loop, and as importantly, how do you make sure that to the outside world, everyone is working seamlessly? A popular, efficient and current answer is what is called hosted telephony.
For every quotation that is requested between now and the 31 December 2011, we will put your name in a free prize draw to win a fantastic Apple iPad 2.
Better still, we will also include a FREE Apple iPad with all orders placed between now and 31 December 2011 on order values in excess of £5000. So there’s never been a better time to discuss your telecoms requirements with the Avandda team.
Ask yourself the question, how many business deals did I lose today from missed calls?
Frightening isn’t it, particularily if you know your system is not up to scratch.
Bottle necks and traffic spikes can make keeping on top of calls tricky. We can help smooth the flow and get customers to an operator faster. Whether it is staffing issues or number of lines available, there is nothing worse than new business and important service calls not getting through in timely fashion.
Avandda have just now completed a 3rd Telephone System Install for a Hotel Group in London. The 56 bed hotel project was complete in under 3 days and incorporated the Hotel billing software, Auto Attendant & VoiceMail. This is one of a number of Hotels we have successfully completed throughout the UK. Our understanding and expertise in this sector has proved invaluable to our clients