Automatic diallers

A high-speed telephone dialling system that dials telephone numbers in rapid succession. Some systems also monitor the length of each call and develop an average call length.

Once the system knows the average call length, a predictive dialler can make the next call and "hand it off" to an agent as soon as the first call has ended. This system maximises the on-phone time of each agent, and the overall result is, more people are contacted in a shorter period of time.

Benefits

Diallers increase sales and productivity. They benefit users by automatically selecting and dialling calls. Less dialling mistakes are made and telesales boredom is reduced. They provide a rapid return on investment.  Diallers help SME business to compete with larger rivals. Anyone doing telesales, or using a CRM system to keep in contact with customers or prospects should consider using a dialler as they are effective from as small as one person working just a few hours a day.

Diallers in Action

Changing a business process and using a dialler had a dramatic impact upon an online cars sales company, where potential customers visit the company’s website to see available vehicles. However, customers are wary of buying a used car online and do not like to order a new car without personal contact, resulting in a high percentage of enquiries not being converted into sales.

The company decided to change its business process so that when a website visitor made an enquiry, they were automatically scheduled to be called. Inbound and outbound calls were blended and this helped to keep all their sales advisors busy.

Today the company finds that customers that are called within 15 minutes of making an online enquiry are twice as likely to buy, sales have increased by 140% and staff morale has increased because they sell more and earn more commission!