Call Management Software
 We have installed and maintain some of the most high profile call centres nationwide using our specifically tailored call management software. We ensure that even the most complex of organisations have the most appropriate solution, disaster recovery, and back up facilities available.
The sophisticated Call Management Software provides a comprehensive breakdown of real time call information to our customers. 
Up-to-the-minute, key call details can be displayed on discreet Windows desktop display or optional wallboards, to provide all staff with an easy-to-view summary of current performance rates of groups, extensions or DDI numbers.
Examples of information our call management software can provide:
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total calls received, waiting, answered or lost
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current longest waiting call time
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average and longest queuing time
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individual agent call handling activity 
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average ring time before calls are answered
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average service time after answering
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individual /group call charges
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warning alarms set against call criteria.
Through easy-to-view summaries or detailed management reports, group and extension activity can be analysed to give immediate evaluation of call traffic and operator efficiency. This functionality ensures that you make the most of your communications resources throughout the day, monitoring and managing traffic capacity to ultimately enhance your customer service levels.
Using the Call Management Software calls can be prioritised in a queue which is ideal for key clients who can be given priority to other calls waiting e.g. ‘Sales’ vs. ‘Accounts’, or ‘Gold Customers’ vs. ‘Silver Customers’ etc.
Key Features of the Call Management Software:-
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Dynamic Channel Control - Back Busy
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Simultaneous Tagging of DDI (reason call is calling) and CLI (who is calling)
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Call Routing using both DDI and CLI
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Multiple DDI Routing and Tagging into Same Use Groups
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Built-in Traffic Reporting Capabilities
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