QSIG networking

QSIG is an international, open protocol, which enables compatible telephone systems to be linked across multiple locations to create a high level of feature transparency and efficiency. As such you can link to existing legacy systems, so you don't necessarily need to invest in new technology across all sites.

Using QSIG signalling, we route incoming calls between sites, for example a branch network across a region or territory. This enhances the customer service provided to incoming callers, with their calls being forwarded seamlessly to the nearest office and managed appropriately based on the CLI and DDI information of the call.

Multiple networked systems can also be programmed so that if an incoming call arrives at an office that has closed for the evening or a holiday, it will automatically be re-routed to another office, which is open to take the call. This allows your organisation to have a live operator available to callers at all times so you never miss a call.

This also allows all users to benefit from the cost effective sharing of selected features across the network. They can access centralised functionality-from simple call forwarding and transfers to advanced features such as operator services, voice mail, automated attendant and UCD across connected sites.

For further information, contact us today.