Utilising the power of ISDN technology, we enable you to log and manage multiple incoming CLI (caller line identity) and DDI (direct dial inward) numbers, and offers the opportunity to transmit or restrict the outgoing CLI of individual extensions.

As well as displaying the number of incoming callers we can also associate incoming telephone numbers with names from the system's internal or external database so that the caller's name is displayed on the handset, enabling the user to know when your key contacts are calling. A simple keystroke will save a caller's number so that you can easily return their call, and you can quickly review calls that you have placed, received or missed.

During a call you may also add a new number to your speed dial list with scratch pad dialing. Simply enter the number and follow the on-screen prompts. Applying DDI functionality allows individual extension numbers to be name tagged and identified by linking the name displayed on the phone's LCD screen with the number the caller has dialed.

By combining CLI and DDI tagging, each incoming call can be managed appropriately on the basis of the incoming caller's details and the number they have dialed, which can be displayed simultaneously on the LCD screen. This helps your staff to provide more effective and faster responses to existing and prospective customers, for example, at a call centre operating on behalf of a number of organisations.

For further information and advice, contact us now.

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