Hospitality - Business phone system UK 

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An effective cost control and billing system is imperative for any hospitality business that needs to provide a bill for services provided. Avandda provides a Business phone system UK wide which, as a Reservation and Management Information System, provides easily accessible information to provide control over costs, staffing and service levels.

It is the perfect system for:
Hotel/Motels - Conference centres - Small colleges and educational centres - Residential training centres - Serviced offices - Healthcare centres - Leisure centres.

With any business phone system, UK hospitality companies need to allocate resource and services and provide a bill for them. It's a lot more than just a telephone exchange:

- The solution provides an effective way to manage and bill customers
- Customer identified when calling and reservation form is then pre-filled if it's a repeat call.
- Availability can be checked, reserved, and confirmation e-mail sent at press of a button.
- On customer arrival final check-in is simplified with advance message delivery, set up of wake up calls and payment details.
- During customers stay, room charges are automatically added each day; telephone charges are automatically added, including calls from handsets other than designated room handset.
- Wake up calls are delivered and alarmed if not answered, with option of voice message on answer.
- Guest voicemail boxes can also be provided.
- Even additional charges such as newspapers, bar bills and restaurant bills can be added,
- On departure itemised bills can be provided, customised to include features such as utilising preprinted stationery and separating out tax charges
- The room handset will be locked, room status changed, voice mail messages deleted.
- Information trail left in Management Information System allows business to analyse room occupancy, spending patterns.

How does it work?

With this Business phone system, UK features include:

- Check In/Out - Room status - Wake up calls - Room billing - Additional services billing
- Telephone billing - Room administration (Clean, Dirty, etc.) - Guest credit control

However, by integrating to your computer system we can also add the ability to control all the above features from a user friendly interface plus add the following features:

- Diary function for the advance booking of rooms or services
- Simple to operate but very comprehensive call costing table
- Customer interface package (pre-populating reservation forms)
- Simplified booking and reservation service
- E-mail integration on reservation system
- Enhanced billing solution
- Management information system

Case study - Venture Hotels